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Choosing the right IT services for your business: the ultimate guide

IT is a crucial component of keeping any business running smoothly, so finding the right IT service for your business is not a task you should take lightly. There are lots of things you need to think about when it comes to finding a quality, reliable service, including the security they offer, your business goals and objectives, and the qualifications and skills they hold.

IT services can help businesses meet their goals by providing them with the latest tools, software and security. If you want to find out how to choose the right IT service for your business, then you’ve come to the right place. Here are some of our top tips to get you started:

1.     Know your goals and needs

The first thing you need to do is conduct a technology inventory. Work out what technology you already have available in your business and whether it’s meeting your business needs. In order to spot holes in your technology infrastructure, you will then need to sort this information into different categories (excellent, bad, needs improving). The most common areas businesses can improve their technology include:

  • Order taking and tracking
  • Finance and accounting
  • Database management
  • HR management
  • Communication

2.     Consider location

When it comes to finding a good IT service, the world is your oyster. The majority of IT services work remotely so you don’t need to be limited to the companies near you. However, sometimes it’s a good idea to choose a local service as they know and understand what’s going on in the local area. They will understand about current trends, current needs and the competition in the local area so will have a better understanding of your needs and wants.

If you’re based in Edinburgh then look for a company based nearby, or if you’re looking for IT support near Kent, then Impreza IT may fit the bill. Local businesses will tend to offer a more personalised service and always look for firms that offer affordable terms and a cooling off period in case you change your mind. Sometimes large global firms can have the edge, but you cannot beat the service from local companies.

3.     Look at their skills and qualifications

Businesses need to look into the skills and qualifications of an IT service in order to make sure that they have the appropriate qualifications to meet their needs and goals. Businesses can find this information by looking into:

  • Their past work
  • How long the business has been operating
  • The experience they have gained within the industry
  • The way they respond to interview questions – Businesses should conduct an interview with their chosen company in order to make sure they have the right skills and qualifications to meet their business needs. Talk to them about your business goals and ask them about similar roles they’ve held in the past.
  • Ask for references and read reviews about the company – This will give you a clearer understanding of whether they’ll be able to complete the job you have in mind.

4.     Service model

Before you choose an IT service, you need to think about the type of service you’re looking for and how often you require their help. Some businesses may want to employ an IT service to deliver specific projects while others may want a service who’ll be available whenever a problem occurs. The type of service you choose will depend on your budget, your needs and other factors.

5.     Think about security

Over the last few years, we’ve seen a huge number of large-scale data breaches in the UK. These breaches should be enough to make any business see how important security is. Businesses need to be able to avoid cyber attacks by securing their computer systems and protecting themselves against malware and other similar threats.

If you choose to outsource your IT services to another company then it’s a good idea to look into how they protect your technology and data. All businesses need to make sure the data they collect is secure and never at risk. You also need to make sure you choose an IT service that you can trust as they will have access to all of your secure data.

6.     Transparency

Business should choose an IT service that is transparent about:

  • How much they charge
  • When they are available to offer support
  • Who completes the projects (is it the person you are in contact with or do they have other employees working for them?)

These aren’t the only questions you should be asking a potential IT service provider, but they are a good place to start.

Choosing the right IT service provider can take some time and diligence, but it’s well worth the effort in the long run. Follow some of our top tips above and you’ll be well on your way to choosing the best IT service for your business.

Photograph by Public Domain Pictures