The last 18 months has seen businesses around the world transition to a remote workforce. Once seen as a luxury for a small fraction of office workers, working from home is now common place and both employers and employees expect some form of hybrid working options to be the future. No more long commutes into the office every day, but a few days in with the team to seal deals and cement working relationships.
The difficulty for businesses shifting towards a hybrid or fully remote working situation, however, remains the technical costs and complexities involved in getting their staff to connect securely at a reasonable price. For many companies, it has been a huge challenge to shift towards a remote workforce and without significant extra costs in terms of IT support and troubleshooting as they get their fleet of devices setup for business connectivity. This is where TSplus Remote Support comes to the rescue with their quick and efficient support.
TSplus is a Europe-based software development company offering a wide range of remote work software, and is looking to shake up the dominance of TeamViewer, LogMeIn and GotoMyPC in the global marketplace with their own more affordable solution. Rather than adding another monthly fee to squeeze a company’s bottom line, TSplus use a more traditional permanent licensing model, where customers pay $250 (£180) once for their own support infrastructure for up to five administrators and support agents, who can manage an unlimited number of Windows machines.
The software is straight-forward to install and simple to use for administrators and support agents, thanks to the smart control panel which has the bonus of being easily customizable, so a company can maintain their brand identity with their own logo and colour scheme. Some of the key features of TSplus Remote Support include: remote assistance when things go wrong; screen sharing to help diagnose issues; unattended access; industry standard SSL/TLS secure encryption; a self-hosted relay server; and web chat.
Critically, the support portal for users is all browser-based with just a small plugin to download, so accessible anywhere that users find themselves in need of IT support. And there is no need for hard-to-remember usernames or PIN codes for security, as the platform generates a unique link that the support agent can email to the user that when clicked enabled Windows sessions sharing over the internet. Once enabled, the tool lets support agents remotely view a user’s screen, move their mouse, and virtually type on their keyboard to help troubleshoot almost any issue.
TSplus has a strong record of creating user-friendly and reliable remote support software and tools. They already have over five millions people using their tools located around the world, and with the launch of Remote Support they hope to provide small and medium-sized businesses around the globe with the technology infrastructure they need to make remote and hybrid work a success for the years to come.