Push-to-talk technology allows one person to speak while holding down a button on the radio gadget and letting it go to listen. Walkie-talkies are the most common application of push-to-talk technology in everyday life.
The technology was invented back in the 1940s. Back then, communicating over the radio was a complicated process. You had to set up your equipment to transmit the radio signal and apply for licenses. As technology has evolved, using push-to-talk technology is not as complicated.
You can now use the PTT technology over the internet, known as radio over internet. This means you are bringing together the power of PTT and the internet to have a superior business tool.
Push to talk in modern business
PTT technology has existed for over eight decades but has transformed and adapted to serve the needs of businesses over time. This has seen an evolution of radio over IP with PTT into PTT 1.0 and PTT 2.0.
PTT 1.0
PTT 1.0 is an upgrade of the traditional PTT technology. This version of the technology ups the game in three significant ways, including:
Communication
PTT 1.0 expands and simplifies communication using technology. You can communicate worldwide with your team without the need to set up network equipment or even apply for licenses. With quality communication, teams can deliver quality products and services. PTT 1.0 sees that communication is prompt despite the distance.
Multimedia
Most PTT 1.0 applications do not support one type of media, voice. They are multimedia-enabled. Thus, a team can share messages, images, videos, and files through the PTT applications. This makes communication so much richer and more exhaustive.
Mapping
With the mapping capabilities, teams can know the locations of their teammates. Especially for businesses that have a lot of field and site work, knowing the location of the other team and teammates can be a logistical savior. With PTT 1.0, you can take advantage of this feature.
PTT 2.0
PTT 2.0 combines the capabilities of traditional PTT technology with those of PTT 1.0 and takes them a notch higher. PTT 2.0 does that by combining platform integration capabilities with voice AI bots. These two other technologies make PTT technology superior and valuable to businesses.
Platform integrations and voice AI bots enable you to do the following.
Provide more value
The AI voice bots allow for bidirectional communication that includes translation and transcription. This means that the bot can facilitate translations and transcriptions to smooth communications despite the region you are operating in.
Automated voice routines work
With the AI bot and integration, you can automate the routine voice work and free up time for your front desk employees to do other high-value activities. This capability is a time saver and, by extension, a money saver.
Focus on pressing issues
PTT 2.0 empowers you and your business to free up time to address pressing issues. For instance, with the automation of routine voice work, you can sift through the client queries and sort them according to urgency.
In addition to the powerful features of PTT 2.0, you can deploy the technology over the internet, on private cloud networks, or on-site, depending on your business’s needs. You can do so because PTT 2.0 comes with end-to-end encryption.
The power of PTT technology
PTT is a powerful technology, especially considering its evolution and growth to be more applicable to businesses. It can be used in almost any industry. Some industries that prominently use PTT technology include construction and mining, logistics and transportation, manufacturing and warehousing, retail and hospitality, and security and emergency services.